Everything you need to know before booking your appointment.
Booking & Appointments
How far in advance should I book?
We recommend booking at least 3–5 days in advance to secure your preferred date and stylist, especially for weekends. Same-week slots are sometimes available — check the calendar.
What is your cancellation policy?
You may cancel or reschedule your appointment free of charge up to 24 hours before the scheduled time. Late cancellations or no-shows may be subject to a fee. See our full cancellation policy for details.
Is the salon open on Sundays?
No, the salon is closed on Sundays. We are open Monday to Saturday, from 9:00 AM to 8:00 PM. Public holidays may affect our schedule — feel free to contact us to confirm.
Can I change my appointment after confirming?
Yes, you can modify or reschedule your appointment from your client dashboard up to 24 hours in advance. After that, please contact us directly by phone or WhatsApp.
Can I book on behalf of someone else?
Yes, you can book an appointment for someone else. Simply mention their information in the notes field when booking.
Services & Styles
What types of braids do you offer?
We offer a wide range of protective styles: knotless braids, box braids, cornrows, Senegalese twists, goddess braids, lemonade braids, faux locs, and more. Browse our services page for the full list.
How long does an appointment typically take?
Appointment duration varies by style: cornrows take 2–4 hours, box braids and knotless braids take 4–7 hours, and more elaborate styles can take up to 8 hours. The estimated time is shown on each service card.
Do I need to bring my own hair?
You are welcome to bring your own hair extensions. We also have quality extensions available in the salon. Please let us know your preference in the notes field when booking.
Do you offer styles for children?
Yes, we offer styles suitable for children. Times and prices vary by age and style. Contact us for more details.
Is natural hair required?
Most of our styles work on all hair types. For some styles like locs or crochet, a minimum length may be required. Our team will guide you during your consultation.
Payment & Pricing
What payment methods do you accept?
We accept cash, credit/debit cards (Visa, Mastercard), bank transfers, and mobile payments. A deposit may be required when booking online.
Do prices include hair extensions?
No, listed prices are for the braiding service only. Extensions are charged separately based on type and quantity needed. You are welcome to bring your own.
Do you offer promotions or packages?
Yes, we regularly offer seasonal promotions and special deals for VIP clients. Subscribe to our newsletter to be the first to know.
Maintenance & Care
How do I maintain my braids?
Moisturize your scalp regularly with a light oil, sleep with a satin bonnet, and avoid over-wetting your braids. Our team will give you personalized care tips after each service.
How long do braids last?
With proper care, most braided styles last 4 to 8 weeks. Knotless and box braids typically last 6–8 weeks, while cornrows may need a touch-up after 3–4 weeks.
Should I arrive with clean hair?
Yes, we recommend arriving with clean, lightly moisturized hair and no heavy styling products. This ensures the best result and protects your hair health.
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